We offer sERVICE lEVEL aGREEMENTS (sla) AND HOURLY SERVICES
Our Onsite Services Include:
- IT Infrastructure Setup and Installation: This includes setting up and installing IT infrastructure components, such as servers, switches, routers, firewalls, and other networking equipment, in the office environment.
- Network Configuration and Troubleshooting: This involves configuring and troubleshooting the local area network (LAN) and wide area network (WAN) to ensure reliable and secure network connectivity, including setting up IP addresses, subnetting, VLANs, and resolving network connectivity issues.
- Computer and Server Hardware Repair and Maintenance: This includes onsite repair and maintenance of computer systems, servers, and other hardware components, such as diagnosing and resolving hardware failures, replacing faulty components, and performing routine maintenance tasks.
- Software Installation and Configuration: This involves installing and configuring software applications, operating systems, and other software on desktops, laptops, servers, and other devices, including license activation, setup, and configuration based on the organization's requirements.
- Virus/Malware Removal and Security Patching: This includes onsite scanning, detection, and removal of viruses, malware, and other security threats from computers and servers, as well as applying security patches and updates to ensure system security.
- Backup and Disaster Recovery Setup: This involves setting up and configuring backup and disaster recovery solutions, such as backup servers, tape drives, cloud backups, and other data protection mechanisms, to ensure data backup, recovery, and business continuity in case of data loss or system failure.
- Printer and Peripheral Setup and Troubleshooting: This includes setting up and troubleshooting printers, scanners, and other peripherals, including configuring drivers, resolving print and scan issues, and troubleshooting hardware and connectivity problems.
- Wireless Network Setup and Troubleshooting: This involves setting up and configuring wireless networks, including access points, routers, and wireless security, and resolving wireless connectivity issues, interference, and performance problems.
- User Account Management: This includes creating, modifying, and managing user accounts, access permissions, and security settings for employees, including password management, account provisioning, and deprovisioning.
- IT Consultation and Advisory Services: This involves providing onsite IT consultation and advisory services to businesses, including IT assessments, technology planning, and strategic IT recommendations to align IT with business objectives.
- IT Project Implementation: This includes onsite implementation of IT projects, such as server upgrades, network upgrades, software deployments, and other IT initiatives, including installation, configuration, and testing.
- IT Training and Knowledge Transfer: This involves providing onsite IT training and knowledge transfer to employees, including training on software applications, security best practices, and IT procedures to enhance IT literacy and user productivity.
